Quick, practical answers to the questions travelers ask most
Book instantly on our website: choose location, dates, vehicle, and any add-ons, then confirm payment.
Yes — modify dates, vehicle or add-ons via phone with our agent. Changes are subject to availability.
Cancel anytime before the rental start. Eligible bookings receive a full refund per the terms shown at checkout; some discounted rates may have restrictions.
Yes — same-day bookings are allowed when vehicles are available at your chosen pickup location.
Bring a valid driver’s license, a government ID or passport, and the credit/debit card used for booking.
Minimum age is 21. Drivers under 25 may incur a young driver fee depending on vehicle category and location.
Basic coverage is included. You can add supplemental protection plans during booking for extra liability and damage waivers.
Yes. Additional drivers must meet the same age and license requirements and be registered on the rental agreement.
Choose pickup location. Follow the instructions from our agent for location details and key access.
One-way returns are supported for many routes. Fees and availability are shown at booking.
Notify our agent. Late return fees may apply; contacting us early helps avoid surprises.
A security hold may be placed depending on vehicle type and rental duration; the hold is released after inspection and return.
Report any damage immediately. Damage fees depend on coverage selected.
Most rentals include unlimited mileage; specific vehicles or promotional rates may have limits. Fuel policy is displayed at booking.
Any post-rental charges (tolls, fines, damage, late fees) are itemized and billed to the payment method on file with an explanation provided.
